Terms of Service

Last updated: 17 May 2026

Welcome to Pets24x7.com. These Terms of Service ("Terms") govern your access to and use of the website https://pets24x7.com and all related services, content, and tools (collectively, the "Platform") operated by Pets24x7.com ("we", "us", "our").

By accessing or using the Platform, submitting a form, or contacting us via WhatsApp, you (the "User") agree to be bound by these Terms. If you do not agree, please do not use the Platform.

These Terms are an electronic record under the Information Technology Act, 2000 and the rules made thereunder. They do not require any physical, electronic, or digital signature and are generated by a computer system in accordance with Section 10A of the IT Act.

1. About the Platform

Pets24x7.com operates as:

• A pet services marketplace and directory connecting pet parents with verified pet businesses — including veterinary clinics, emergency animal hospitals, groomers, boarders, walkers, trainers, sitters, pet taxis, relocators, mobile vets and vaccination centres ("Businesses") across India, the United States and other countries.
• A marketing services provider offering pet businesses local SEO, paid advertising, Google Business Profile optimisation, reputation management, content and website services.

We act as an intermediary within the meaning of Section 2(1)(w) of the IT Act and Rule 2(w) of the Intermediary Guidelines, 2021. We do not own, operate, or manage the Businesses listed on the Platform unless explicitly stated.

2. Eligibility

You may use the Platform only if you are:

• 18 years of age or older;
• Capable of entering into a legally binding contract under applicable law; and
• Not prohibited by any applicable law from using the Platform.

3. Enquiries & the Marketplace Model

3.1 How enquiries work

When you submit an enquiry through the Platform:

1. Your details are sent via WhatsApp to the Pets24x7 team.
2. We coordinate with the Business to confirm availability, pricing and fit.
3. The actual service contract — including payment, scheduling, scope of pet care and house rules — is between you and the Business. Pets24x7.com is not party to that contract.

3.2 Pricing

Prices shown on the Platform (where shown) are indicative and may change based on category, location, breed, frequency, urgency and taxes. The final rate quoted by the Business at the time of booking shall prevail. We do not guarantee that displayed prices match actual rates at the time of booking.

3.3 Payments

Pets24x7.com does not currently process payments on the Platform. Payments are made directly to the Business. We are not responsible for payment disputes between you and the Business; raise such disputes directly with the Business.

3.4 Cancellations & refunds

Each Business sets its own cancellation and refund policy. The standard policy displayed on the Platform is illustrative; the binding policy is the one confirmed in writing by the Business when your booking is confirmed.

3.5 Pet welfare

You are responsible for verifying that a Business is appropriate for your pet's species, breed, age, vaccinations and temperament before any service is rendered. Pets24x7.com facilitates discovery and contact only; we do not assess clinical fitness, certification status, or care quality on a per-visit basis.

4. Listings & Business Information

Listings on the Platform may include photos, descriptions, ratings, services, amenities, addresses and contact information. We make reasonable efforts to ensure accuracy but:

• Some listing photos are illustrative (sourced from licence-free image libraries) and may not depict the actual Business.
• Ratings shown are sourced from Google or aggregated review platforms and reflect a third-party opinion at a point in time.
• Services and pricing are subject to change without notice.
• A listing's appearance on the Platform does not constitute an endorsement, recommendation, or warranty by Pets24x7.com.

If you notice an inaccuracy — or if you are the verified owner of a Business and wish to have your listing updated or removed — please contact the Grievance Officer (see Privacy Policy).

5. Marketing Services for Pet Businesses

If you engage Pets24x7.com for marketing services (Starter, Pro, Chain or custom plans), the following applies:

• Pricing is shared via WhatsApp on a custom-quote basis based on your category, city, current digital footprint and selected services.
• Engagements are typically month-to-month with no long-term lock-ins, unless agreed otherwise in writing.
• We do not guarantee specific enquiries, revenue, rankings or rating outcomes. We commit only to the deliverables explicitly listed in your scope-of-work.
• Performance reports are provided monthly. Discrepancies must be raised within 30 days of the report date.
• You retain full ownership of your Google Business Profile, website domain, and customer data at all times.

6. User Conduct

You agree not to:

• Submit false, misleading, or fraudulent enquiries;
• Use the Platform to harass, abuse, defraud, or threaten any person or Business;
• Attempt to scrape, copy, or republish listing data, content, or images without our written permission;
• Reverse-engineer, hack, or interfere with the Platform's operation;
• Upload or transmit viruses, malware, or other harmful code;
• Use the Platform for any unlawful purpose under applicable law.

Violations may result in suspension of access, removal of content, and reporting to law enforcement.

7. Intellectual Property

All content on the Platform — including text, graphics, logos, the "Pets24x7" word mark, layouts, and software — is the property of Pets24x7.com or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written permission, except for personal non-commercial use.

Listing data sourced from third-party Businesses or public sources (e.g. Google Maps) remains the intellectual property of their respective owners and is used here under fair-use principles for marketplace facilitation.

8. Third-Party Links & Integrations

The Platform may contain links to third-party websites, services, or products (e.g. Google Maps, WhatsApp, business websites). We do not endorse, control, or assume responsibility for any third-party content, products, or services. Your interactions with third parties are at your own risk and governed by the terms of those third parties.

9. Disclaimers

10. Limitation of Liability

To the maximum extent permitted by law:

• Pets24x7.com, its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunity, arising from or in connection with your use of the Platform.
• Our total aggregate liability to you for any claim arising out of or relating to these Terms or the Platform shall not exceed INR 5,000 (or USD 100 equivalent) or the fees paid by you to Pets24x7.com in the twelve (12) months preceding the claim, whichever is lower.
• We are not liable for any acts, omissions, or breaches by Businesses, including no-shows, scheduling errors, quality issues, pet harm, or refund disputes.

11. Indemnity

You agree to indemnify, defend, and hold harmless Pets24x7.com, its affiliates, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of any law or third-party right; (c) any content you submit to the Platform; or (d) any dispute between you and a Business.

12. Suspension & Termination

We may suspend or terminate your access to the Platform at any time, without notice and without liability, if we reasonably believe you have violated these Terms or engaged in conduct that is harmful to the Platform, other Users, or third parties. Sections that by their nature should survive termination — including Intellectual Property, Disclaimers, Limitation of Liability, Indemnity, and Governing Law — shall survive.

13. Changes to these Terms

We may revise these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the Platform after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

14. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute, controversy, or claim arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra, India.

Before initiating litigation, the parties shall attempt to resolve any dispute through good-faith discussion for at least thirty (30) days from the date of written notice of the dispute.

15. Grievance Redressal

16. Contact

For any questions about these Terms, please contact:

Pets24x7.com
Email: hello@pets24x7.com
WhatsApp: +91 99300 90487
Website: https://pets24x7.com